A shared inbox your business owns.
Customer conversations belong to the company, not to one person’s phone. Anyone with access can pick up a thread with the full record beside it.
- Three-pane inbox with saved views, including “gone quiet”
- Assign a conversation to a rep like a ticket
- The lead record, owner, status and next follow-up beside the chat
- Add a note or follow-up without leaving the conversation
- Template authoring against Meta’s real rules
- Delivery and read status, with retry on failure
Shared team inbox
AvailableThreads are owned by the business and can be assigned, closed and reopened. Nothing is stranded on a departed employee’s handset.
CRM context beside the chat
AvailableLead, owner, status, opportunity and next follow-up sit next to the conversation, and a note or follow-up can be added inline.
Template authoring
AvailableCompose templates against Meta’s actual constraints — body length, header and footer limits, variable placement and language codes — so rejections happen before submission, not after.
Template library
AvailableBrowse Meta’s own public template library with search, language, topic and use-case filters, and start from a known-good example.
Approval status you can trust
AvailableA template’s approval state can only be written by submitting to or syncing from Meta — it can never be set by hand in Xoaro.
Media messages
Coming soonSending images and rich media from the inbox is not yet available to users.
The inbox runs on the official WhatsApp Business Platform (Meta Cloud API). You connect your own WhatsApp Business number and complete Meta’s onboarding, business verification and template approval before messages can be sent to customers. Inbound media is not yet surfaced in the inbox.
Bring your entire sales process into one workspace.
Capture leads, stay on top of follow-ups, manage conversations, move opportunities forward and keep payments connected to the deal.
Currently onboarding new teams — we’ll get you set up personally.